Support for teams who debug.
Lunetra is the support platform for technical SaaS teams. It connects customer issues to logs, traces, and code - so your team resolves issues instead of guessing.
Built for API‑first, developer‑focused companies.
API Latency 500s
via Email • 2m ago
Support sits between customers and production.
Most issues never become incidents - but they still consume your team's time.
Automatic investigation, attached to every ticket. No guessing. No blind escalations.
Support owns the conversation. Lunetra owns the investigation.
Escalations come with evidence, context, and clarity.
See exactly which services, files, or changes caused the issue.
Evidence
trace: req_123xyz
Trace
payment.ts:42
Code
PR #402 (15m ago)
Change
Escalations come with evidence, context, and clarity.
What Lunetra Gives You
Capabilities, not buzzwords — built for the long tail of technical issues.
A focused support inbox for technical teams.
Automated root cause analysis
Understand why something broke — not just what happened — with evidence pulled from production.
Log‑to‑code intelligence
See which services, files, and changes are responsible — so support can move from guessing to resolving.
Support owns the conversation. Lunetra owns the investigation.
Built for technical issues, not generic Q&A
Lunetra is not a chatbot, not a generic helpdesk, and not incident management — it's built for the long tail of technical issues that slow teams down.
Not a chatbot
Lunetra doesn't try to “talk human.” It pulls evidence from your systems so support can resolve issues with confidence.
Built for the long tail
Most customer issues never trigger alerts. Lunetra helps you investigate and close them fast — with logs, traces, and code context.
Connect your stack
Link issues to logs, traces, and code automatically
Service / Endpoint
Turn support into a resolution engine.
Start a free trial or explore the docs to see how Lunetra works with your stack.